To restore the data flow that was disrupted by the SolarEdge V2 API upgrade, we ask that customers take action in the SolarEdge Monitoring Portal by adding us (solaredge@stem.com) as an Associated Account.
If you are experiencing a disruption with your SolarEdge devices in PowerTrack, please take the steps below:
1. Log in to your SolarEdge portal at https://monitoring.solaredge.com/mfe/auth/
2. Click "Accounts" in the top navigation.
3. Click "Associated Accounts" in the left navigation.
4. Click "+ Add Associated Account."
5. Enter solaredge@stem.com as the email address.
6. Click "Send Association Request."
This process needs to be done once per SolarEdge account; once the associated account is added it will provide data flow for all sites configured and linked to PowerTrack under this account.
Thank you for following these steps as we work through the platform upgrades for devices connected via SolarEdge Monitoring.
Article Number: 2274
Author: Thu, Nov 5, 2026
Last Updated: Thu, Nov 5, 2026
Author: Administrator
Online URL: https://kb.alsoenergy.com/article.php?id=2274